Privacy Policy
This Privacy Policy explains how Repvix collects, uses, and protects your data when you use our service.
Data We Collect
Repvix operates in two contexts: 1) Repvix Web Platform: When using the Repvix web application, we may collect account information (such as name, email, and organization details), usage data, uploaded chat conversations, analysis results, and derived technical representations (for example, numerical vectors used for search and analytics), as well as billing-related records. 2) Repvix Zendesk App: When using the Repvix Zendesk App, no ticket messages, customer conversations, or chat content are stored by Repvix. Public ticket comments are analyzed in real time and processed statelessly for the sole purpose of generating on-screen insights inside Zendesk.
How We Use Data
We use your data to provide and improve the Repvix service, including generating analyses, insights, and reports, maintaining security, and improving product experience. We may rely on carefully selected service providers to perform certain processing activities on our behalf, subject to contractual and legal safeguards. We do not sell your data.
Data Retention
For the Repvix web platform, chat data and analyses may be stored so users can revisit them from their dashboard. If you delete your personal account, we remove your account credentials and memberships, but organization records (including chats and analyses) may continue to be retained under the control of that organization's administrators. When an organization is deleted by an authorized administrator, we generally delete associated chats, messages, analyses, and billing records, except where we are required to retain certain information for legal or security reasons. For the Repvix Zendesk App, Repvix does not persist ticket content, customer messages, or analysis data after processing. Analysis results are generated on demand and displayed only within the Zendesk interface.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. Contact us if you wish to exercise any of these rights.
Contact
If you have questions about this Privacy Policy or our data practices, please reach out through the contact information on our website.